Notation Based on the Act on Specified Commercial Transactions
App Name
FuMi Official Fan Club
Seller
FullSpeed Inc.
Representative Name
President & CEO: Takeharu Yoshizawa
Address
E-Space Tower 8F,
3-6 Maruyamachō, Shibuya-ku,
Tokyo 150-0044, Japan
Contact Information
Phone: 03-5457-7764
Support Hours: Weekdays (Monday–Friday), 12:00–17:00 (excluding weekends and public holidays)
Email: fumi_info@standalone.fun
Sales Price
・Monthly subscription services (auto-renew)
・Individual purchase options
Prices are displayed on the company’s website or within the app.
Additional Charges to the Customer
(1) Shipping fee: 1,000 yen (tax included)
*For international shipments, customers should use a forwarding service (e.g., tenso.com). The terms for such services are governed by the forwarding company, not by us.
*Inquiries regarding forwarding services will not be accepted by us.
(2) Consumption tax: 10%
(3) Internet connection and communication fees required for browsing the website/app, purchasing content, downloading software, etc., are the customer’s responsibility.
Payment Timing
(1) Monthly Subscription (Auto-Renew)
Payments are made in advance via credit card, App Store, or Google Play. The first charge occurs when the application is completed; subsequent charges occur monthly on the same date. If the billing date does not exist in a month, it will be charged on the last day of that month.
(Example: If the first billing date is March 31, the next billing will be April 30.)
The next billing date can be checked via “Billing Details / Payment Methods” in My Page.
(2) Individual Purchases
For digital items such as music, videos, merchandise, or tickets, payment is processed at the time of purchase via credit card, App Store, or Google Play.
*If you wish to terminate the monthly subscription service, please refer to “(5) Termination of Monthly Subscription Service” under “Returns, Cancellations & Termination.”
*The billing date for credit card charges varies depending on the credit card company.
*The billing date for payment methods provided by the App Store or Google Play is determined according to the rules of Google Play or the App Store.
Payment Methods
The following payment methods are available:
(1) Various credit cards
(2) Payment methods provided by the App Store or Google Play
Delivery Timing
(1) Digital content (monthly subscription or individual purchase) is available immediately after payment.
(2) For physical goods (merchandise), shipping is arranged within 3 business days (excluding weekends and public holidays) after payment. Delivery typically takes 1–3 days but may be delayed due to weather or transportation conditions.
*For items produced and shipped after ordering, please refer to the information on the sales page.
*Delivery timing for tickets varies depending on issuance method. Please check the sales page for details.
Returns, Cancellations & Termination
(1) Customer-Initiated Returns/Cancellations
Due to the nature of services and products, returns or cancellations after purchase are not permitted. Please verify device compatibility, purchase conditions, and content environment before applying or purchasing.
(2) Fraudulent Credit Card Use
Refunds will be provided in cases of criminal credit card misuse. Please contact us via email with your name, order number, and reason for cancellation.
*Refund/exchange fees will be borne by us.
(3) Music Content Specific Terms
If music content does not conform to the contract terms, contact us within 7 days of contract completion for an exchange or refund of the unaffected content. Please include your name, order number, and explanation of the nonconformity.
*Fees will be borne by us.
(4) Physical Goods Specific Terms
If physical goods do not conform to the contract terms, contact us within 7 days of delivery for an exchange or refund of the unaffected items. Please include your name, order number, and explanation of the nonconformity.
*Our company will bear the fees related to refunds and returns.
(5) Termination of Monthly Subscription
① Credit Card Payments:
Terminate by cancelling via the plan list page on My Page. If done before the end of the current billing period, the contract ends at that date. The service remains accessible until the end of the valid period.
② App Store / Google Play Payments:
Termination must be done via the respective store. If cancelled at least 24 hours before the end of the current period, the contract ends at the end of the current period. Service remains accessible until then.
~~~ 【iOS Cancellation Procedure】 ~~~
1. Open Settings app.
2. Tap your name.
3. Tap “Subscriptions.”
4. Tap “FuMi Official Fan Club” Fan Club Membership Fee.
5. Tap “Cancel Subscription.”
~~~ 【Android Cancellation Procedure】 ~~~
1. Open the Google Play Store.
2. Tap your profile name.
3. Tap “Payments & Subscriptions.”
4. Tap “Subscriptions.”
5. Tap “FuMi Official Fan Club” Fan Club Membership Fee.
6. Tap “Cancel Subscription.”
~~~ ~~~ ~~~
*Important: If you cancel the subscription via App Store or Google Play, you must complete the cancellation before the final period—otherwise, the service will auto-renew monthly.
*Apple support: managing subscriptions: View, change, or cancel your subscription
https://support.apple.com/ja-jp/HT202039
*Google Play support: Cancel, pause or change subscriptions
https://support.google.com/googleplay/answer/7018481?hl=ja&co=GENIE.Platform%3DAndroid
Re-Sending & Redelivery
If delivery fails due to refusal, extended absence, incorrect address, etc., and the item is returned to our warehouse within 7 days of delivery, we will send instructions by email. If you wish for redelivery, please follow the instructions in the email.
Operating Environment
Usage environment and compatible devices vary by application. Please confirm compatibility on the app’s detail page before downloading. For downloading/viewing digital content, please ensure a stable communication environment.